FAQ

Frequently Asked Questions

Where do you ship from?

PALM orders are shipped from the USA.

Where are PALM products made?

Our products are made in Ukraine and shipped from the USA.

How long does shipping take?

Shipping times may vary depending on your location and the selected shipping method. Estimated delivery details are shown at checkout when available.

How can I choose the right size?

Please review the size information on each product page before placing your order. If you are between sizes or need help choosing, contact us before purchasing.

Can I return or exchange an item?

Return and exchange eligibility depends on the item condition, product type, and timing of the request. Please review our Return & Refund Policy before placing your order.

Are swimwear items returnable?

For hygiene reasons, swimwear must be unworn, unwashed, unused, and returned with all original tags and hygiene liners attached when eligible. Some items may be final sale.

How do I care for my swimwear?

We recommend hand washing in cold water and laying flat to dry. Avoid bleach, tumble drying, rough surfaces, and prolonged contact with sunscreen, oils, or chlorine.

How can I contact PALM?

You can contact us through the Contact Us page. Please include your order number if your message is related to an existing order.