FAQ

PÁLM ships to destinations available at checkout. Available delivery options depend on the selected country or region.

Shipping rates and available delivery options depend on the destination and are shown before checkout is completed.

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are provided by the carrier.

Depending on the destination and applicable law, taxes or duties may be collected by PÁLM at checkout or assessed in connection with import.

Any amount collected at checkout is shown before payment.

Additional duties, taxes, customs charges, or carrier handling fees not collected at checkout may apply where permitted by applicable rules.

We recommend checking with your local customs authority if you have questions before placing your order.

PÁLM is an independent swimwear and resortwear brand designed in Ukraine.

Size information is available on each product page. For body measurements and a full size breakdown, visit our Size Guide.

If you are between sizes or unsure, contact us before placing your order.

Hand wash in cold water and lay flat to dry. Avoid bleach, tumble drying, and rough surfaces. Limit prolonged contact with sunscreen, oils, and chlorine.

If you need to change your delivery address, size, or item, contact us at info@palmswm.shop as soon as possible.

We will do our best to help before your order enters fulfillment. Changes are not guaranteed after processing or fulfillment has started.

To initiate a return, contact us within 14 days of delivery at info@palmswm.shop with your order number.

Eligibility depends on item condition, product type, and timing.

Items explicitly marked Final Sale are not eligible for return, except where required by applicable law.

For damaged or incorrect items, contact us within 7 days with your order number and clear photos.

Items must be unworn, unwashed, and unused, with all original tags and hygiene liners intact.

Items showing signs of wear, washing, damage, stains, odors, or removed liners may not be accepted.

Use the contact form on our Contact page, or email us at info@palmswm.shop.

For order-related requests, include your order number.