Return & Refund Policy

Returns and exchanges may be limited for hygiene reasons. Items submitted for return must meet the conditions below.

Eligibility

To initiate a return, contact us within 14 days of delivery. Eligibility depends on item condition, product type, and timing.

Items must be:

• Unworn, unwashed, and unused
• Returned with all original tags and hygiene liners intact

Items showing signs of wear, washing, damage, stains, odors, or removed liners may not be accepted.

Items explicitly marked Final Sale are not eligible for return, except where required by applicable law.

Return shipping

For change-of-mind or size returns, the customer is responsible for return shipping costs.

Incorrect or damaged orders

If your order arrives incorrect or damaged, contact us within 7 days of delivery at info@palmswm.shop. Include your order number and clear photos. PÁLM will not charge you for return shipping in cases of a verified fulfillment error or damaged item.

Refunds

After an eligible return is received, inspected, and approved, PÁLM will initiate a refund within 5 business days. Your bank or payment provider may require additional time to post the funds.

Exchanges

Exchanges are not guaranteed and depend on availability. Contact us at info@palmswm.shop to ask about available options.

How to start a return

Email info@palmswm.shop with your order number to begin the return process.

Sizing and product selection

Size information and a full size guide are available on the website. Contact us before placing your order if you need help choosing a size.