Shipping policy

Shipping destinations

PÁLM ships to destinations available at checkout. Delivery options and rates depend on the selected country or region.

United States shipping

Economy: $7.90
Estimated delivery: 5–8 business days

Standard: $9.90
Estimated delivery: 3–4 business days

Free Economy shipping on orders of $150 or more.
Estimated delivery: 5–8 business days

Delivery times are estimates from the date of shipment. Rates and delivery details are confirmed at checkout before your order is placed.

International shipping

For destinations outside the United States that are available at checkout, shipping rates and delivery options are displayed before purchase. International delivery times vary by destination and carrier.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates are provided by the carrier. Tracking availability may vary.

Duties and taxes

Depending on the destination and applicable law, taxes or duties may be collected by PÁLM at checkout or assessed in connection with import. Any amount collected at checkout is shown before payment. Additional duties, taxes, customs charges, or carrier handling fees not collected at checkout may apply where permitted by applicable rules.

We recommend checking with your local customs authority before placing your order if you have questions about potential charges.

Address accuracy and order changes

Ensure your shipping address is correct before placing your order. If you need to make a change after ordering, contact us at info@palmswm.shop as soon as possible. We will do our best to help before your order enters fulfillment. Changes are not guaranteed after processing or fulfillment has started.

PÁLM is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.

Delivery delays

Delivery times are estimates and may be affected by carrier conditions, peak periods, customs processing, or other factors outside our control.

Contact

For questions about your shipment, contact us at info@palmswm.shop and include your order number.